ZingaConnect
Reach customers where they are
One canonical contact per person with per-channel consent — then reach them with templates, automated campaigns and a real agent inbox over Email, SMS and WhatsApp.
Contacts
One contact book, shared with commerce
A single canonical contact per person, with per-channel consent and suppression — and the same identity as your ZingaShop customers.
- Per-channel consent & suppression
- Static or dynamic (filter) lists
- Shared identity with ZingaShop
A real two-way inbox
Run WhatsApp conversations from a team inbox — or give each agent their own. Assign a thread, show the customer a typing bubble, play voice notes inline, and turn a question into a lead without leaving the conversation.
- Team inbox or per-agent queues, with assignment
- Typing indicators, read receipts, voice-note playback
- Catalog & cart → order · question → lead
Included
Everything to run lifecycle messaging
Campaigns
Drip, calendar and broadcast — timezone-aware.
Templates
Reusable Email/SMS with merge fields.
Tracking
Opens, clicks, bounces and replies — click a number, see the people.
Lists
Static or dynamic, filter-based segments.
Channels
Bring your own Email, SMS & WhatsApp.
Bulk import
CSV/Excel with column mapping.
Quiet hours
An entity send-window no campaign sends outside.
Signatures
Stacked agent → team → entity, with branded masthead.
Short links
Zingalinks tracking bundled free with any paid plan.
AI-native
One AI-credit pool. Every app.
Buy credits once and spend them anywhere in the suite — generate a product page in ZingaShop, analyze an exam in Zingalify, or answer a customer in Zingasolve. No per-app wallets.
| App | Action | Credits |
|---|---|---|
| ZingaShop | Generate a full product page | 40 |
| ZingaConnect | Draft an email / SMS campaign | 10 |
| Zingalify | AI analysis of an attempt | 20–250 |
| Zingasolve | AI support answer | 10 |
New workspaces start with 250 free credits. Costs shown are typical; exact amounts appear before every AI action.
Guides
ZingaConnect guides
CRM Software: The Complete Buyer's Guide for Small and Growing Businesses
A CRM is where every customer conversation, deal and follow-up lives. This guide covers what to look for, how pricing works, privacy rules by region, and how to roll one out without losing your team.
What Is a WhatsApp CRM? How It Works and How to Choose One
When customers message you on WhatsApp, a CRM turns scattered phone chats into a shared inbox, a customer history and campaigns you can measure.
WhatsApp Business API: What It Is, How Pricing Works and How to Get Started
The WhatsApp Business API is how businesses message customers at scale, from a shared inbox, with templates and automation. Here is how it works and what it costs.
Email Marketing: The Complete Guide for Small Businesses
Email is still the channel a small business owns outright. This guide covers building a list, the campaigns that earn their keep, getting into the inbox, and the consent rules in each region.
SMS Marketing: A Practical Guide to Text Message Campaigns
Texts are read within minutes, which is exactly why the rules are strict. Here is how to run SMS campaigns customers welcome, and stay compliant in every region.
Ready to try ZingaConnect?
Tell us how you talk to customers and we'll set up your contact book, first list and templates. It's part of the ZingaSuite platform — one login, one AI-credit pool.