This Privacy Policy explains how KKE Soteco Pvt. Ltd. (“Zingasuite”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our websites and services located at zingasuite.com and admin.zingasuite.com.

1. Definitions

• Client: A business or organization that subscribes to Zingasuite’s SaaS products.
• End User: A person interacting with a Zingasuite client’s application.
• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation performed on personal data.
• Platform: Zingasuite’s websites and backend systems.

2. Scope

This policy applies to all users including clients, their employees, customers, job applicants, and site visitors.

3. Information We Collect

• Name, email address, and contact details
• Billing and transaction data
• Location data, IP address, device type
• Usage behavior and access logs
• Sensitive data (e.g., religion, health) if clients choose to collect it

4. Legal Basis for Processing

We process data based on:

• Performance of a contract (e.g., SaaS service delivery)
• Your consent (e.g., marketing cookies)
• Legal obligations (e.g., tax reporting)
• Legitimate interests (e.g., service improvement)

5. How We Use the Information

• To deliver and maintain the platform
• To support customers and respond to queries
• To process payments and provide invoices
• To analyze performance and usage patterns
• To send updates and service communications
• To comply with legal and regulatory requirements

6. Cookies and Tracking

We use cookies and similar tracking technologies (e.g., Google Analytics, Facebook Pixel) for functionality, analytics, and marketing. EU users are shown a cookie consent banner in accordance with applicable law.

7. Sharing of Personal Data

We may share your data with:

• Hosting Providers: Google Cloud, AWS
• Security/CDN: Cloudflare
• Analytics: Google Analytics
• Payment Processors: as per your payment method
• Marketing/CRM tools: only if opted-in

8. International Transfers

We transfer and store data in countries outside your jurisdiction. By using our services, you consent to these international transfers.

9. Retention of Data

We retain personal data while your account is active. Upon cancellation, we delete all data within 180 days unless required to retain it longer by law.

10. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Withdraw consent at any time
• Object to or restrict processing
• Request a copy of your data (portability)

To exercise these rights, contact us at: support@zingasuite.com

11. Data Security

We use encryption, firewalls, access controls, and secure data centers to protect your data. Despite these efforts, no system can be 100% secure.

12. Clients’ Responsibility for Collected Data

Clients using Zingasuite to collect personal or sensitive data are responsible for ensuring they comply with laws like GDPR or CCPA. Zingasuite acts only as a data processor in such cases.

13. Children’s Privacy

Our services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal data from minors.

14. Data Processing Agreement

A Data Processing Agreement (DPA) is available to clients upon request to ensure compliance with applicable data protection laws.

15. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our platform.

16. Contact Us

KKE Soteco Pvt. Ltd.
Email: support@zingasuite.com