Zingasolve · Features
Support tickets
Reader accounts, follow-ups and AI→human handoff.
Overview
When AI isn't enough
Readers open tickets with accounts and follow-ups; conversations flow from the AI assistant to your team without losing context.
- Reader accounts & follow-ups
- Seamless AI → human handoff
- Full conversation context
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What's included
Inside Support tickets
Tickets
Threaded, with follow-ups.
Accounts
Readers sign in to track.
Handoff
Context carried from AI.
Why it's different
Support tickets, done right
Going deeper
Context that carries over
Readers open tickets from a signed-in account, follow up over time, and see the full conversation — including everything the AI already gathered — so your team never asks twice. The intake form is yours to shape: choose the fields, the categories and what's required, per site.
- Reader accounts & follow-ups
- Configurable intake form — your fields, your categories
- Seamless AI → human handoff with full context
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Step by step
How it works
Open
A reader creates a ticket from any doc.
Route
AI context attaches automatically.
Resolve
An agent replies with the full thread in view.
Ready to try Zingasolve?
Name your help center and we'll publish it — with starter articles and a support form already wired up. It's part of the ZingaSuite platform — one login, one AI-credit pool.