Features
Everything ZingaConnect can do
CRM and omni-channel messaging in one place. Explore each capability below — every screen is one you'll actually use.
Contacts & lists
One source of truth for people
Keep one canonical contact per person with per-channel consent and suppression, shared tags, and static or dynamic filter-based lists.
- Per-channel consent & suppression
- Shared tags across shop & CRM
- Dynamic filter-based lists
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Campaigns
Automated, on-time messaging
Build drip sequences, calendar sends and one-off broadcasts. Sends are timezone-aware per contact, with rate-limiting and throttle backoff built in.
- Drip, calendar & broadcast
- Per-contact timezone-aware sending
- Rate limits & throttle backoff
ZingaConnect
Every message, one contact spine
Email, SMS and WhatsApp share the same people, consent and analytics — so every send is coordinated instead of colliding.
WhatsApp inbox
Sell and support on WhatsApp
A team inbox for two-way WhatsApp conversations — or a private queue per agent. Assign a thread, show the customer a typing bubble instead of silence, play voice notes in the thread, and sell straight from a catalog and cart.
- Team inbox or per-agent queues, with assignment
- Typing bubble, read receipts, inline voice notes
- Catalog & cart → ZingaShop order
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Templates & tracking
Know what lands
Reusable Email/SMS templates with named merge fields, plus tracking for opens, clicks, bounces and replies — with your own pixel and link domain.
- Named merge fields
- Opens, clicks, bounces, replies
- Own pixel + link domain
Messaging API & webhooks
Your product, our messaging rails
Everything the portal does, a scoped API key can do: create contacts and tags, manage lists, submit WhatsApp templates for review, run campaign steps, and send. Outbound webhooks push conversation reads, replies and assignment changes back to you in real time.
- Public REST API with scoped keys
- Outbound webhooks: replies, reads, assignment
- Submit & track WhatsApp templates programmatically
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Included
Everything to run lifecycle messaging
Campaigns
Drip, calendar and broadcast — timezone-aware.
Templates
Reusable Email/SMS with merge fields.
Tracking
Opens, clicks, bounces and replies — click a number, see the people.
Lists
Static or dynamic, filter-based segments.
Channels
Bring your own Email, SMS & WhatsApp.
Bulk import
CSV/Excel with column mapping.
Quiet hours
An entity send-window no campaign sends outside.
Signatures
Stacked agent → team → entity, with branded masthead.
Short links
Zingalinks tracking bundled free with any paid plan.
AI-native
One AI-credit pool. Every app.
Buy credits once and spend them anywhere in the suite — generate a product page in ZingaShop, analyze an exam in Zingalify, or answer a customer in Zingasolve. No per-app wallets.
| App | Action | Credits |
|---|---|---|
| ZingaShop | Generate a full product page | 40 |
| ZingaConnect | Draft an email / SMS campaign | 10 |
| Zingalify | AI analysis of an attempt | 20–250 |
| Zingasolve | AI support answer | 10 |
New workspaces start with 250 free credits. Costs shown are typical; exact amounts appear before every AI action.
Ready to try ZingaConnect?
Tell us how you talk to customers and we'll set up your contact book, first list and templates. It's part of the ZingaSuite platform — one login, one AI-credit pool.