Zingasolve · Features
AI support assistant
Grounded answers with citations, escalating to humans.
Overview
Deflect the easy questions
The assistant answers strictly from your published content and shows its citations, so readers trust the answer — and it escalates to a human ticket the moment it isn't sure.
- Answers only from your docs
- Shows citations
- Escalates when unsure
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What's included
Inside AI support assistant
Grounded
No hallucinated answers.
Cited
Links to the source article.
Escalation
Hands off to tickets.
Why it's different
AI support assistant, done right
Going deeper
Trustworthy by construction
The assistant retrieves only from your published content, shows the exact articles it cited, and escalates to a human ticket the moment confidence drops — so readers never get a made-up answer.
- Answers grounded in your docs only
- Inline citations to source articles
- Automatic escalation when unsure
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Step by step
How it works
Index
Your published docs become the knowledge base.
Answer
Grounded replies with citations.
Escalate
Hand off to a ticket when unsure.
Ready to try Zingasolve?
Name your help center and we'll publish it — with starter articles and a support form already wired up. It's part of the ZingaSuite platform — one login, one AI-credit pool.