ZingaConnect · Features
WhatsApp inbox
Two-way conversations, agent assignment and catalog selling.
Overview
Sell and support on WhatsApp
A team inbox for two-way WhatsApp conversations — or a private queue per agent. Assign a thread, show the customer a typing bubble instead of silence, play voice notes in the thread, and sell straight from a catalog and cart.
- Team inbox or per-agent queues, with assignment
- Typing bubble, read receipts, inline voice notes
- Catalog & cart → ZingaShop order
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What's included
Inside WhatsApp inbox
Assignment
Claim a thread; releasing it clears the queue.
Commerce
Cart → order via ZingaShop.
Lead capture
Turn a question into a lead in-thread.
Why it's different
WhatsApp inbox, done right
Going deeper
A conversation that behaves like a conversation
Click the name in a thread to see exactly who you're talking to. Inbound audio and images are archived for 90 days and playable in place, not linked out to a Meta URL that expires. When a question is really an opportunity, convert it to a lead without leaving the thread — and when a bot is handling things, it yields the moment a human claims the conversation.
- Contact card inline; 90-day archive of inbound media
- Question → lead without leaving the thread
- Assignment webhooks so a bot yields to a human
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Step by step
How it works
Connect WhatsApp
Link your WABA and number.
Converse
Claim a thread; the customer sees you typing.
Convert
Build a cart, create an order, or log a lead.
Ready to try ZingaConnect?
Tell us how you talk to customers and we'll set up your contact book, first list and templates. It's part of the ZingaSuite platform — one login, one AI-credit pool.